Grace & Edward - Since 2018

Management
as a Masterwork

We transform property oversight into an invisible art – where every detail is attended to, every asset elevated, and every owner at ease.

ENQUIRE ABOUT OUR SERVICES

8+

Years Experience

120+

Projects

400+

Homes

100%

Client Focus

Our services

Every Block,
Individually Managed

We offer a complete management service to developers, residents of existing blocks, and Right to Manage companies. Our services are tailored to suit the individual needs of your block — from on-site staffing to 24-hour security measures.

residential management

block management

development consultancy

01

Customer Service

  • Available Mon–Fri 09:00–17:00 by telephone, and via email 24 hours a day

    • Our customer service representatives are available Monday to Friday 09:00–17:00 via telephone, or alternatively via email 24 hours a day — ensuring you always have a direct line to your management team.

    • 02

    Administrative & Secretarial

  • Company secretary services, statutory books, AGM attendance, and regulatory compliance.
      • Act as company secretary
      • Provision of a registered office address
      • Maintaining statutory books including registers of members, directors and secretaries
      • Secure storage of statutory company files
      • Attend AGMs with directors
      • Monitoring changes in relevant legislation and the regulatory environment
      • Develop and oversee compliance with legal and statutory requirements
      • Liaise with external regulators, solicitors, accountants, auditors and third-party contractors
      • Share Certificate administration
      • Assistance and advice for new developments and company name changes

    • 03

    Finance Management

  • All service charges and management fees held in a dedicated block-specific bank account.

    • All service charges and management fees received on behalf of your management company are deposited within a bank account specifically assigned to your block — ensuring complete financial transparency and segregation.

    • 04

    Accounting

  • Management accounts reconciled by a qualified accountant ahead of every AGM.

    • Management accounts are reconciled by a qualified accountant prior to the end of every financial year and ahead of your block’s AGM — providing accurate, independently verified financial records.

    • 05

    Third-Party Contractors

  • All contractors vetted for Public Liability, Professional Indemnity, and written risk assessments.

    • All third-party contractors are vetted prior to attending site to ensure they carry the correct level of Public Liability and Professional Indemnity Insurance. Contractors are required to carry out written risk assessments prior to undertaking any tasks that may negatively impact individuals, assets, and/or the environment.

    • 06

    Site Inspections

  • Routine inspections with immediate contractor follow-up on any areas of concern.

    • We carry out routine site inspections, ensuring that any areas needing attention are followed up without delay with the respective contractors — maintaining your block to the client’s exact satisfaction.

    • 07

    Fire System Testing & Servicing

  • Fire Risk Assessments, alarm testing and servicing to BS 5839 Part 1.

    • Alongside Fire Risk Assessments, we organise fire alarm testing and servicing to ensure your system is kept fully operational. Our qualified contractors undertake maintenance to BS 5839 Part 1 (2017), eradicating problems to the highest standard.

    • 08

    EICR Testing

  • Electrical Installation Condition Reports organised in accordance with BS 7671.

    • Electrical Installation Condition Reports (EICR) are organised and carried out in accordance with BS 7671, ensuring your block’s electrical installations are safe, compliant, and fully documented.

    • 09

    Sedum / Green Roof Servicing

  • Semiannual maintenance programmes to retain green roofs in good condition.

    • In order to retain your sedum or green roof in perfect condition, we organise semiannual maintenance programmes tailored to your specification — preserving both the ecological and aesthetic value of your roof.

    • 10

    Complaints Procedure

  • All complaints are handled fairly and transparently through our staged complaints process.

    • Our aim is to provide a professional service in a fair and transparent manner. As members of The Property Ombudsman, Grace & Edward follow the guidance and recommendations set out in their compliance procedures, alongside our in-house complaints department.Our aim is to provide a professional service in a fair and transparent manner. As members of The Property Ombudsman, Grace & Edward follow the guidance and recommendations set out in their compliance procedures, alongside our in-house complaints department.